RETURNS & REFUNDS

Our Policy:

You can return most goods purchased online or in store as long as they are returned in their original packaging, unused condition within 30 days of receipt.

• Please always keep your receipt as without this we may be unable to refund your purchase.
• If you paid for an item on a debit or credit card, please bring it back with you when returning an item, and is especially important if a refund is required as this must be credited to the card you paid with.
• We cannot accept returns for special order goods.
• We cannot accept out-of-date products e.g. silicone or lubricants.
• We cannot accept returns via post unless you have spoken to a member of staff on 01257 264 040.
• We do accept exchanges however, price differences may apply.

Please acknowledge we have no obligation to give you a refund if an invoice/delivery note has not been issued back to a member of staff, however please still enquire as we may still offer a refund.

If your order arrives damaged or incomplete please contact our sales team immediately quoting your invoice/delivery note number for further assistance.

We cannot be held liable for items lost in transit, please contact us and we will provide the contact details for the courier service.