A receipt – always keeps your receipt and take it with you.
The card you paid with – if you paid for an item on a debit or credit card, please bring it back with you when returning an item, and is especially important if you want a refund as it is credited onto the card you paid with.
The original packaging – we’ve said it already but please do not underestimate the importance of taking the item’s packaging with you, even if it is cable ties.
We cannot accept returns for special order goods.
We cannot accept out of date products e.g. silicone or lubricants.
We cannot accept returns via post unless you have spoken to a member of staff on 01257 264040.
We do accept exchanges however, price differences will apply.